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Coveo for Salesforce
Plans & Pricing

Enhance your Salesforce experiences with intuitive AI-powered search and discovery.
Plus, get 360° relevance by connecting your Salesforce clouds.

Pro+

Site search engine for a single Salesforce Cloud.

Service Cloud
from $1,770/mo
Experience Cloud
from $2,220/mo
Commerce Cloud
from $2,400/mo
Sales Cloud
from $990/mo
Salesforce Platform
from $1,500/mo

Talk to us

Enterprise+

Omnichannel search and recommendations for your Customer 360 strategy.

Volume-based pricing

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Unified index

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Connectors

Salesforce connector + 2 cloud connectors

Salesforce connector + all cloud connectors

Rules engine

check

check

Artificial intelligence

Model testing & configuration

Deep learning for advanced search

Recommendations

x

check

Salesforce Lightning Ready

check

check

Salesforce Shield

check

check

Salesforce Industry Clouds

check

check

Ecommerce Extension

check

check

Self-Service Extension

check

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Agent Assist Extension

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Sandbox

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*A Coveo query is any action that requires a response from the index, meaning that query suggestions do not qualify as queries. Other commercial search engines may count every keystroke as separate queries, a critical factor when considering total cost of ownership.

Pro+

Site search engine for a single Salesforce Cloud.

Service Cloud
from
$1,770/mo
Experience Cloud
from
$2,220/mo
Commerce Cloud
from
$2,400/mo
Sales Cloud
from
$990/mo
Salesforce Platform
from
$1,500/mo

Talk to us
  • check

    Unified index
  • check

    Salesforce connector + 2 cloud connectors
  • check

    Rules engine
  • check

    Model testing & configuration
  • check

    Salesforce Lightning Ready
  • check

    Salesforce Shield
  • check

    Salesforce Industry Clouds
  • check

    Ecommerce Extension
  • check

    Self-Service Extension
  • check

    Agent Assist Extension
  • check

    Sandbox
  • x

    Recommendations

Enterprise+

Omnichannel search and recommendations for your Customer 360 strategy.

Volume-based pricing

Talk to us
  • check

    Unified index
  • check

    Salesforce connector + all cloud connectors
  • check

    Rules engine
  • check

    Deep learning for advanced search

  • check

    Recommendations
  • check

    Salesforce Lightning Ready
  • check

    Salesforce Shield
  • check

    Salesforce Industry Clouds
  • check

    Ecommerce Extension
  • check

    Self-Service Extension
  • check

    Agent Assist Extension
  • check

    Sandbox
*A Coveo query is any action that requires a response from the index, meaning that query suggestions do not qualify as queries. Other commercial search engines may count every keystroke as separate queries, a critical factor when considering total cost of ownership.

Coveo Named Winner of Salesforce Commerce Cloud Partner Awards

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All features

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Pro+
Enterprise+
Queries and usage
Sales Cloud
Unlimited queries per month*. Includes 50 users. Upgrades available.
 
Service Cloud
Unlimited queries per month*. Includes 50 users. Upgrades available.
Experience Cloud
100K queries per month*. Upgrades available.
 
Commerce Cloud
200K queries per month*. Upgrades available.
 
Salesforce Platform
Unlimited queries per month*. Includes 500 users. Upgrades available.
 
Crawling and indexing content
Native Salesforce connector
Cloud connectors
Salesforce connector + 2 cloud connectors
Salesforce connector + all cloud connectors
On-premises connectors
Add-on available
Content security
Source & item-level
Source & item-level
Refresh frequency
Unlimited
Unlimited
Indexing pipelines
5
Unlimited
Advanced search and ranking
Synonym detection
Query correction
Typo tolerance
Fuzzy search
Geolocation search
Multilingual search
Result ranking
Advanced ranking rules
Query pipelines
10
Unlimited
A/B testing
Group & campaign management
Artificial intelligence
Model configurability
Advanced
Full
Model testing
Query suggestions
Automatic re-ranking
Dynamic faceting
Facet re-ranking
Facet auto-selection
Natural language processing
Personalization
Question answering
Content recommendations
Reporting and analytics
Pre-configured dashboards
Custom data explorers
Data export
Snowflake reader account
Permission filters
Omni-channel experiences
Salesforce Lightning Ready
Salesforce Lightning components
16 global components + 5 Community Builder
16 global components + 5 Community Builder
Salesforce multi-cloud suite
Hosted search page
Headless
In-product search
Add-on available
Add-on available
Security and administration
Administrators
10 users
50 users
Single sign-on
Custom SSO
Role-based access controls
Custom
Data residency
Data replication
Add-on available
HIPAA cloud
Add-on available
Salesforce Health Cloud
Salesforce Financial Services Cloud
Salesforce Shield
API access
Client libraries & SDK
Sandbox
DevOps automation
API & Admin UI
API & Admin UI
Updates acceptance
3 months
6 months
Ecommerce Extension
Smart catalog indexing
Entitlement management (B2B)
Store availability management (B2C)
Personalization as you go
Attribution reporting
Product recommendations
Self-Service Extension
Case deflection
Intelligent term detection
Content recommendations
Case assist
Smart snippets
In-product search
Add-on available
Add-on available
Agent Assist Extension
Fullscreen search
Intelligent term detection
User actions API
Support
Online, email & phone support
Community & documentation
Severity-1 support hours
24/7
24/7
Authorized contacts
5
10
Case escalations
Hotfix request
Uptime SLA
99.9%
99.99%
Customer success
Online training academy
Named customer success manager
Business value alignment
Health reviews
Product coaching
Personalized onboarding
Executive business reviews

Bundle and save by adding Coveo to multiple Salesforce clouds

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Frequently asked questions

Coveo integrates to many different business applications and content sources. Native integrations with Salesforce, ServiceNow, and Sitecore are provided as a part of our premium integrated products.  

Learn more about our integration flexibility, including custom UI possibilities, native and generic connectors, and building your own.

Check out our Coveo for Salesforce product page or find us on AppExchange to see the amazing things you can do with this native integration. 

You can choose between agreements that are annual, three-year, or annual-evergreen with auto-renewal. All subscriptions are paid annually and in advance.

All prices are listed in USD and on a 3-year contract term. Contact us for pricing information on alternate terms and in alternate currencies, including CAD, EUR, GBP, or AUD.

Yes, as long as they’re similar use cases.

A query is a Coveo Search API request that retrieves results. With Coveo, a query is counted when conducting a search, applying a filter, choosing a facet, sorting results, and navigating to a search results page.

Some search products track a query for every character that is typed in the search box, often referred to as search-as-you-type. Coveo predominantly relies upon query suggestions, only counting a query once the user submits the search. Search-as-you-type is of course available through Coveo, but can result in significantly more queries.   

 

Yes, as long as they’re similar use cases.

Yes. We use the concept of search hubs to distinguish different experiences and the rules that govern them. For example, you might create one experience for your global website search and another for your community forum. 

We’ll celebrate! Great experiences make people reach for search more often since they know they'll find what they need. We offer flexible usage, so we’ll never automatically restrict your service or compromise your experiences. Instead, you'll work with your Coveo customer manager to review and determine the right level of usage for you.