décembre 2022
Plus de pertinence, plus de succès dans le service à la clientèle
L'avenir de l'expérience, c'est l'IA
mars 2021
Digital experiences matter to customers more now than ever before. Service leaders are rethinking their strategies and using AI-powered relevance to connect interaction data across multiple touchpoints and deliver truly seamless omni-channel customer experiences.
Many self-service portals and communities have the foundations to get started in self-service, but that’s just the first step. Less than 12% of organizations have achieved anticipated ROI for self-service. And 55% of customers find web self-service portals difficult to use. The key to providing a truly successful self-service experience: relevance.
Join Matt Chinn, VP of Customer Care at AARP, a US-based interest group that offers services to over 32 million members over the age of 50, as he explains to Bonnie Chase how his organization uses Coveo’s AI-powered platform to deliver relevant experiences during the entire service journey.
AARP relevant experiences during their service journey
Many self-service portals and communities have the foundations to get started in self-service, but that’s just the first step. Less than 12% of organizations have achieved anticipated ROI for self-service. And 55% of customers find web self-service portals difficult to use. The key to providing a truly successful self-service experience: relevance.
Join Matt Chinn, VP of Customer Care at AARP, a US-based interest group that offers services to over 32 million members over the age of 50, as he explains to Bonnie Chase how his organization uses Coveo’s AI-powered platform to deliver relevant experiences during the entire service journey.
AARP relevant experiences during their service journey
Bonnie Chase
Gestionnaire senior, marketing chez Coveo
