BRP’s shift to a unified customer self service solution was made possible with the pipeline technology offered by Coveo. Not only did the partnership result in dealers seeing the best results for their unique permissions, language, and context, but search queries now provide insight into content gaps and new ways to better serve dealers. The easy deployment of Salesforce and Lithium gave BRP a quicker uptime on the new search portal and no need to get users familiar with new customer support tools.
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Case Study
5 min read
How BRP Powers Vehicle Dealers Forward With Self-Service Platform
Nous, en chiffres
Les chiffres parlent. C’est pourquoi nous aimons les données.
Voici ce que disent les nôtres.
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~40 % consacrés à la R&D
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750+ employés
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28.4K Search visits
Take a look inside
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How BRP uses Coveo to unify content into a single Salesforce portal. (Page 3)
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How Coveo’s term detection supports search queries in 12 different languages. (Page 4)
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How in-depth user analytics personalize the search results in BRP’s self service platforms. (Page 4)