December 2022
More Relevance, More Success in Customer Service
The Future of Experience Is AI
March 2021
Digital experiences matter to customers more now than ever before. Service leaders are rethinking their strategies and using AI-powered relevance to connect interaction data across multiple touchpoints and deliver truly seamless omni-channel customer experiences.
Many self-service portals and communities have the foundations to get started in self-service, but that’s just the first step. Less than 12% of organizations have achieved anticipated ROI for self-service. And 55% of customers find web self-service portals difficult to use. The key to providing a truly successful self-service experience: relevance.
Join Matt Chinn, VP of Customer Care at AARP, a US-based interest group that offers services to over 32 million members over the age of 50, as he explains to Bonnie Chase how his organization uses Coveo’s AI-powered platform to deliver relevant experiences during the entire service journey.
AARP relevant experiences during their service journey
Many self-service portals and communities have the foundations to get started in self-service, but that’s just the first step. Less than 12% of organizations have achieved anticipated ROI for self-service. And 55% of customers find web self-service portals difficult to use. The key to providing a truly successful self-service experience: relevance.
Join Matt Chinn, VP of Customer Care at AARP, a US-based interest group that offers services to over 32 million members over the age of 50, as he explains to Bonnie Chase how his organization uses Coveo’s AI-powered platform to deliver relevant experiences during the entire service journey.
AARP relevant experiences during their service journey
Matt Chinn
Vice President Customer Care, AARP
Bonnie Chase
Senior Director, Service Marketing
