AI-Powered Search for High Tech
Drive high performance beyond the software
Accelerate and scale your most effective employee and customer experiences. With AI-powered relevance, remove friction and grow smartly.
Make customer journeys convert
Content-driven experiences
Simplify content discovery by connecting and extending your website search beyond your CMS and into content repositories.
Product exploration and adoption
Use customer data and context to recommend relevant content. Help customers self-serve, explore new features, and find answers.
Effective distribution channels
Use AI and the interactions of your community to automatically surface the most meaningful content.
Satisfy customers with intelligent support
Stellar customer self-service
Help customers find answers faster with proactive recommendations and intelligent search technology. Increase satisfaction and deflect more cases.
Quicker agent resolutions
Increase first-call resolutions by giving agents visibility into a customer's recent activity and making relevant product knowledge easy to find.
Great service everywhere
On your website, in your community, or in your apps, offer up your most effective content to provide a frictionless and consistent customer experience
Empower your employees with knowledge
Relevant knowledge, faster innovation
Accelerate know-how with AI-powered recommendations that help employees access all the information and they need to innovate faster.
Tailored and timely product updates
As your product evolves, keep each employee in the loop. Proactively recommend updates and resources, based on department- and role-specific needs, to keep employee productivity high.
An indispensable service center
Give employees a go-to digital portal for finding the knowledge that keeps them going. Allow them to self-serve and use case deflection to keep teams in the flow of work.
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Putting knowledge at the center of that is so vital to creating a scalable support organization. With incredibly fast ramp-up, you can have people being proficient in no time when they have such easy access.
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Information is perhaps our most valuable commodity. But understanding how information is used is the seat of power! Coveo helps us achieve both, seamlessly.
