Search for Health Insurance
Provide exceptional member service
Improve the healthcare journey for members and the networks that supports them. Give members relevant information when and where they need it.
Connect people to the right content faster
Peace of mind for members
Whether they want to understand their policy or request a reimbursement, use customers’ clicks and queries to quickly deliver the right answer, information, and outcome.
Easy plan selection
Help prospective members find the right plan by presenting relevant options and content that informs, builds trust, and converts.
Service rep and broker enablement
Suggest relevant tools, information, and training to support your sales network. Help them recommend the right plans to members and upgrades as needs grow.
Serve more members and lower costs
One-stop customer self-service
With smart search and recommendations, encourage self-service for personal care, provider information, and general health, curbing incoming calls.
Quicker agent assistance
Boost first-call resolutions and reduce AHT by equipping agents with AI-enhanced interfaces. Provide customer journey insights and make relevant knowledge easy to find.
Efficient service across channels
On your website, in your patient portal, or over the phone, provide seamless and consistent service wherever your customers are.
Equip brokers, agents, and staff with relevant knowledge
Relevant resources at the right moment
Accelerate employee knowledge sharing by adding AI-powered search and recommendations to enterprise apps. Keep employees in the flow of work and productivity high.
Timely and accurate information
With AI layered into your systems, ensure that your agents, brokers, and staff always have the latest information, forms, policies, and regulations in a single screen in an embedded insight panel.
Personalized network enablement
Let your portal recommend the best training and support resources for your employees and network to deepen their knowledge of your multi-product portfolio.
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Regardless of how our customers interact, they’re going to get the same quality responses and answers, whether it’s asking a call center rep, or whether they’re doing it themselves online.
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The level of support and true partnership from the Coveo team has been excellent. [...] So often, my team hears something like "it just works!" or "the right answers are just there – automatically!" from our end users, and this is also reflected in our success metrics.
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Search terms give us a good indication of what’s on employees’ minds and we use this information to proactively make decisions about content, the user experience, and channel enhancements.
