Better Self-service, Case Resolution for your Salesforce
You’re betting on Agentforce. Win with relevant knowledge.
Agentforce promises transformation. But, without the right knowledge retrieval, early adopters face disappointing outcomes. Coveo for Agentforce provides your AI agent with relevant knowledge retrieval, ensuring fast, accurate answers to even the most nuanced questions.
Fast-track Agentforce success with
AI-knowledge retrieval
- Index content from anywhere with out-of-the-box connectors
- Inherit security permissions & access control lists at document and source level
- Refresh unified index in real-time, so Agentforce has access to updated content
- Ground Agentforce with highly relevant, ranked text chunks for more trustworthy, context-rich answers
- Further improve answer rate and quality with Coveo’s proprietary hybrid ranking
- Accelerate Agentforce response time & adoption success thanks to Coveo’s unified index and best-in-class retrieval accuracy
- Easily integrate with & enhance advanced Agentforce workflows using Coveo's robust retrieval infrastructure
- Minimize complexity of developing and managing custom, and one-off retrieval pipelines
- Efficiently index large structured and unstructured data without the high processing costs associated with Data Cloud
Coveo for Salesforce Experience Cloud
Enhance your self-service sites and portals with personalized generative answers, AI-search results, and intelligent content recommendations. Improve case deflection while dynamically optimizing responses and results in real time.
- Optimize search results and content recommendations in real-time
- Increase case deflection and streamline case submission with AI-case assists.
- Unify access to enterprise-wide content with out-the-box connectors
- Enhance self-service and content engagement with generated answers
Coveo for Salesforce Service Cloud
Empower your customer service & support reps with the content they need to resolve issues faster, in context.
- Get contextual answers and recommendations on cases
- Leverage cross-channel insights into customer behavior
- Benefit from enterprise-wide knowledge – within and beyond Salesforce
- KCS-aligned ensuring optimal knowledge management practices
Coveo for Salesforce Commerce Cloud
Remove friction from the buying experience with intelligent product search, AI-powered listing pages, dynamic faceting, and relevant recommendations.
With Coveo powering your Salesforce storefront, you can:
- Simplify product findability regardless of catalog complexity
- Manage customer specific pricing, entitlements, and real-time inventory at search time
- Adjust experiences in real-time with search and recommendations that adapt to shopper intent
Coveo for Salesforce Sales Cloud
Accelerate your sales cycle by providing sales reps with the most relevant information, while keeping your brand secure and on-message.
- Leverage analytics to see what customer-facing teams are searching for and not finding
- Deliver a unified search experience with proactive recommendations so sales reps spend less time searching
- Help sales improve knowledge proficiency with generative answers they can trust
