| Coveo customer since | 2016 |
| Industry | Data security |
| Based in | Austin, TX |
| Challenge | Knowledge silos and no measurable case deflection made customers & employees struggle to find relevant information. |
| Method | Coveo unified their knowledge and increased the percentage of self-service cases and average handle times. |
How to Unify a Siloed CX and EX with AI
Enhanced self-service resolution. More agent proficiency. Improved customer and employee experiences. See how Forcepoint unified their knowledge with AI to deliver excellence – and real ROI.
Coveo helped solve some of our greatest pain points… we would not have been able to achieve the results we have today without the support of this outstanding team.
Give customers & employees secure, accurate answers. Build trust, reduce cases & speed up resolutions.
Use the power of lexical, semantic and machine learning to connect customers to the most relevant info, insights & answers.
Boost efficiency – and CSAT.
Boost efficiency – and CSAT.
Predict & prescribe what customers need with proactive models for content recommendations – lowering your cost-to-serve.
Automate content personalization for each customer’s context & intent. Boost loyalty with more relevant, personal experiences.
Discover how Generative Answering could work at your organization! Book a quick, personalized demo so you can start getting real GenAI results like Forcepoint.
Forcepoint Empowers Customers and Employees with AI-powered Knowledge
