December 2022
Build relevant self-service experiences with AI
The Future of Experience Is AI
March 2021
An increasing number of ecommerce and service businesses rely on customers using self-service support tools to keep questions from becoming cases, accelerate case resolution, and help agents access the information they need to serve customers fast.
In this demo, you’ll explore added features in Coveo’s new service release that help companies to:
Streamline the case submission process thanks to purpose-built AI and deep learning
Use machine learning to create more contextual in-product experiences, regardless of where the customer may be in the case submission process
Easily set up the indexing of Slack messages and threads for enhanced connectivity between colleagues and teams.
In this demo, you’ll explore added features in Coveo’s new service release that help companies to:
Streamline the case submission process thanks to purpose-built AI and deep learning
Use machine learning to create more contextual in-product experiences, regardless of where the customer may be in the case submission process
Easily set up the indexing of Slack messages and threads for enhanced connectivity between colleagues and teams.
Ezmie Bouchard
Product Manager, Coveo
