Coveo Solutions, Inc. and its Affiliates listed below (“Coveo”) engage the entities identified on this page (“Sub-processors”) to process Customer Data, including Personal Data, in order to provide and improve the Services, including the AI Services. Before Coveo engages any Sub-processor, Coveo performs a due diligence on the Sub-Processor's data protection practices in order to ensure that it provides the required level of protection for Customer Data. All capitalized terms not defined on this page shall have the meaning ascribed to them in the Customer Agreement.
Infrastructure and Tooling Sub-processors
| Entity Name | Processing activities | Hosting Location* | Address & Contact Details |
|---|---|---|---|
| Amazon Web Services, Inc. | Cloud service provider for all Hosted Services functionalities. It includes applications hosting, data repositories, data processing services and advanced AI functionalities. |
United States Ireland (with back-ups in France and in Germany) Australia Canada |
|
| Google Cloud Canada Corporation (Google Cloud Platform) (joint Coveo-Qubit customers only) | Cloud service provider for the Hosted Services functionalities. It includes applications hosting, data repositories, data processing services and advanced AI functionalities | Belgium |
* Where permitted, selected by Customer.
Service Specific Sub-processors
* Where permitted, selected by Customer.
Coveo Group Sub-processors
| Entity Name | Processing activities | Hosting Location* | Address & Contact Details |
|---|---|---|---|
| Coveo Solutions Inc. | Provision of the Services | Canada | 3175 des Quatre-Bourgeois Suite 200 Quebec City, QC G1W 2K7 Canada privacy[@]coveo.com |
| Coveo Software Corp. | Provision of the Services | United States |
Spaces Levi's Plaza, 1160 Battery Street East, Suites 100, |
| Coveo (Europe) B.V. | Provision of the Services |
The Netherlands | Beech Avenue 54-62 1119 PW Schiphol-Rijk, The Netherlands privacy[@]coveo.com |
| Qubit Digital Limited (joint Coveo-Qubit offerings only) |
Provision of the Services |
United Kingdom |
The Bloomsbury Building, 10 Bloomsbury Way, London, WC1A 2SL United Kingdom |
| Qubit Inc. (joint Coveo-Qubit offerings only) |
Provision of the Services |
United States |
Spaces Levi's Plaza, 1160 Battery Street East, Suites 100, San Francisco, CA 94111, United States privacy[@]coveo.com |
| Coveo Australia Pty Limited |
Provision of the Services |
Australia | privacy[@]coveo.com |
*The location listed in this list is the entity primary location.
