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Personalization for Commerce
Personalization that inspires
purchase & loyalty
Exceed customer expectations with personalized search and recommendations that adjust in real-time.
Predictive Query Suggestions
Product Ranking
Product Recommendations
Long tail products
Predictive Query Suggestions
Personalize suggestions to match each shopper intent
Automatically match shoppers’ intent with the most relevant search suggestions to make discovery easier. Coveo detects intent in real-time based on visitor’s’ clickstream and a deep understanding of your product catalog.
Product Ranking
Shoppers want choices, but not ALL of them
Personalize product ranking and align it to shoppers’ intent in real-time based on their most recent site interactions. Coveo layers AI personalization with other machine learning models to optimize for shopper satisfaction and revenue.
Product Recommendations
Recommendations that visitors actually want to purchase
Offer truly relevant product recommendations that are tailored to each shopper, instead of only the most popular products. You can also combine personalized recommendations with any other strategy, eg. similar, complementary, etc.
Long tail products
Tap into the long-tail opportunity
Maximize your catalog coverage with deep learning techniques that generate vectors for all your products. Coveo empowers you to get the maximum value from your long tail by ensuring visibility beyond the 20-30% of popular items.
Don't get left behind. Coveo’s AI Guide for Search and Product Discovery unveils 12 powerful models, strategically built by Coveo's 250+ engineers to redefine every experience touchpoint of your customer journey.
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“With Coveo’s machine learning (ML), we’ve seen increases in all of our key metrics. For example, in the first few months of deployment, one of our brand sites saw a 25% improved conversion rate with search.”
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“We see the success in customer surveys where they rate the shopping experience as ‘Great’. And our customers tell us with their buying behavior. This past year, FleetPride.com sales grew more than 400%.”
Search & Listings
Unified indexing and predictive search capabilities for product discovery.
Generative Experiences
Guided advisory experience educating your customers on products and establishing your company as an industry leader.
Recommendations
Based on real-time interactions to match each customers’ preference.
Merchandising and Insights
Intuitive controls simplify business tuning and facilitate site optimization.
AI,ML
Layers of powerful AI models that deliver an end-to-end shopper journey.
