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AI Chatbot Solutions
Unlock your chatbot’s potential with advanced GenAI
Improve your chatbots & empower users to self-serve effectively. Drive ROI with advanced AI & proven generative answering.
Leaders delivering self-service excellence with Coveo
Chatbots are universally frustrating to customers and employees, wasting time and escalating unresolved cases to overburdened support agents.
Fortunately, GenAI and conversational AI can help chatbots finally live up to the hype. As AI search, generative answering and self-service converge: sophisticated, conversational AI chatbots are now a reality.Skip the manual tuning and rules-based workflows: let advanced AI deliver the intelligence chatbots have been missing.
Fewer rules, more chatbot answers
- Keep your virtual agent from talking in circles with natural language processing
- Generate unique answers from multiple documents & sources (PDFs, HTML, etc.)
- Avoid hallucinations with grounded LLMs rooted in relevant retrieval
- Empower your chatbot to answer a customer query, even when there are no predefined rules
Easily connect and unify content with practical AI
- Accelerate self-service with tailored content and knowledge discovery
- Index content of any source or type with 30+ native and universal connectors for +100s of systems
- Steer the conversation towards effective self-service content with content and document recommendations
Preserve context across the end-to-end support journey
- Capture customer interaction data and carry it over to other channels, including agent-assisted support via live chat
- Provide human agents with full context should a question require further assistance
- Equip employees with journey insights to satisfy customer needs at first contact
No need for a conversational AI chatbot?
- Extend Coveo’s generative answering and AI capabilities beyond AI chatbots, for self-service within any app
- Seamless integration for product support and recommendations with just a single line of code
- Allow users to access personalized content without having to leave the current interface
Generative Answering
Case Assist
Smart Snippets
Leaders who partner with us
With our composable and agnostic platform, there’s no need to overhaul your tech stack. You can quickly build a high-performing search and generative experience in your existing chatbot solution and applications – without spending days or weeks adjusting rules and decision trees.
Build a custom AI chatbot in just about any interface. You’ll keep a consistent and scalable customer service experience that lowers costs and drives higher CSAT.
