AI-powered Search Drives Engagement and Conversion with Coveo for Websites

Let’s go on a journey together — a customer journey, that is. Join one of Coveo’s experts and explore the experience of Coveo for Websites from a customer’s perspective, go behind the scenes with Coveo’s back-end implementation, and learn the steps to enable it on your own website.

This demo video provides a comprehensive look at:

• Must-know features of Coveo’s AI-powered search, including Generative Answering, Query Suggestions, Smart Snippets, Content Recommendations, and In-Product Experience
• Benefits of providing customers and employees answers with trust, confidence, and speed
• Step-by-step walkthrough of setting up a personalized experience on your own website using Coveo

How Coveo for Websites Transforms Your Website Experience

Drive the KPIs that matter most for your website — and your business. Coveo for Websites helps you understand each individual visitor’s intent, bring together your best knowledge, and help customers find what they need fast, reliably, and personalized to their individual interests.

Customers get a best-in-class, unified digital search experience that translates to 30% more conversions, a 67% boost to time on site, and 40% self-service success rates.

• Generated answers are personalized based on customer behavior and interests, grounded in your vetted content, and traceable with citations, meaning customers can trust what they see.
• Proactive personalization anticipates what customers want, from suggestions for their search to “people also ask” content and relevant recommendations for products and service content that has helped others find what they’re looking for.

In addition to the customer experience, the models you build can be used across many purposes and serve multiple experiences, including:

• Helping employees find the information they need to do their job faster, leveraging trusted information from across your organization without surfing multiple sources
• Deflecting cases from your call center with improved self-service support while providing agents with context-rich information when queries do land in your call center

Coveo for Websites Makes AI-Powered Experiences Easy:

• Out-of-the-box: No need to build your own tools or manually tune your automations — Coveo AI requires little to no configuration to get up and running, without a team of specialized engineers
• Connected: Coveo offers +30 native and universal connectors that bring together hundreds of systems in your tech stack, including Adobe Experience Manager and Sitecore
• Fast: Coveo delivers search results and generated answers quickly, meeting customer and employee expectations for speed
• Secure: Use permissions to reliably manage and organize public content and internal knowledge bases
• Scalable: Use and reuse your content, paired with behavioral insights from those who use it, to gain an economy of scale