Using AI to Reduce Customer Effort with Matt Dixon

As technology has advanced, leading service organizations are using AI to create an effortless experience

Digital customer service leaders must focus on improving self-service resolution with personalized content recommendations and intelligent search.  And, contact center leaders must enable customer service agents with recommended content embedded in agent desktop workflows.

Matt will join Coveo’s Devin Poole for this session to discuss:

• Why the effortless experience still wins in the experience economy

• How leaders can create a low-effort customer service experience in all channels

• What personalized content recommendations have to do with effortless self-service, and how they guide customers to resolve issues

• Effortless assisted Service by enabling frontline reps with information about the customers web activity and helping them to find the right knowledge articles quickly