Salesforce's Secret Ingredient for Delivering Relevant Support at Scale
76% of B2B buyers and 63% of consumers expect businesses to know their unique needs and expectations.
Building and scaling an effective global digital support strategy is challenging to say the least.
Every company wants to meet and exceed customer expectations.
Global companies are aiming to offer consistent, predictable, and effective support experiences, tailored to their customers.
So how does a global organization with tens of millions of engagements each year serve relevant support experiences to their customers across regions, industries, and all products?
Hear from Madhav Thattai, VP, Strategy & Operations at Salesforce, as he shares insights on what it takes to create a personalized yet scalable global support strategy, and how Salesforce uses Coveo Search & AI as a foundational component of their digital experience.
In this webinar you’ll learn:
- How to scale to meet your increasing demand and volume.
- Why journey mapping forces deep user understanding.
- Salesforce support strategy and why they rely on Coveo.
Customers expect consistent, predictable, and effective support experiences, tailored to their needs.
You can continue to evolve through all of your channels.
Easy changes simplify their journey.
