Fuel Your Service Strategy With Knowledge and Search
You can look at your data in hundreds of different ways, but is it the right way? How can you deliver personalized, relevant content when your audience is so different and diverse?
When search needs to unleash information quickly…
People can self-serve and help themselves without the wait.
Knowledge and search are the foundation of a successful service strategy, especially as support channels expand and customer preferences grow.
Hear from Alex VanFosson, Knowledge Engineer at OSISoft for a more in-depth conversation about how to understand customer behavior, agent proficiency, and measure success.
Your readers want to get their hands on the right information, fast.
In this 1 hour session, we focus on key themes like:- Leadership, culture, and collaboration
- How to increase engagement and lower time to resolution across service channels
- Prioritizing and measuring the right things that make an impact on your business
Get tailored, AI-generated personal recommendations based on what your customers need, when they need it. Unify all the touchpoints across your customer's journey from awareness to purchase.
AI's ability to actively listen, learn, and respond will revolutionize the way you engage with prospects and customers.
