Expanding the Scope of Self Service with Relevance

73% of customers said they will abandon a brand just after three negative customer service experiences.

• 44% said it was the inability to find information.
• 23% jumped ship when they received conflicting information.
• When you need to have three positive experiences to gain that customer back…

You’re better off not losing that customer in the first place.

Digital-first and customer-centric thinking were how your service organization adapted and scaled in 2020.

How do you continue that trend and prioritize the resourcing it takes to deliver the same quality of service your customers expect?

Service leaders like you are asking the same question. You need to continue to adapt and invest while cutting costs AND delivering exceptional service experiences that customers expect across multiple channels.

• Trends that are shaping service practices across industries.
• Channels that are delivering value.
• Roadblocks and strategies to reduce friction while achieving measurable success outcomes.

Coveo is here to make your experience easier. Drive your relevancy.