Maximizing Self-Service Success and Case Deflection with Coveo

Deliver value across the customer service journey with Coveo’s relevance-driven search experience

In this webinar, Coveos' Alex Dassa, Senior Director of Business Value, and Patrick Martin, Chief Customer Officer, discuss how Coveo's AI-powered search and relevance platform help optimize the customer service approach.

Watch the webinar to learn:

• Strategies for improving self-service success and case deflection rates
• How to empower agents with unified search and AI-driven recommendations
• The impact of in-product experiences (IPX) on reducing support costs
• Critical success factors for effective knowledge management