Mastering self-service: Elevate CX with generative AI

Gartner found that 70% of customers prefer self-service. Three key factors — clarity, credibility, and confirmation — drive almost 80% of self-service success. Site visitor, customer, employee — they all can do more on their own when information is available via great self-service tools. How can Generative AI help you achieve that goal? Join this webinar to discover insights from our enterprise beta testers (Zoom, Xero, SAP and others) and learn how some companies saw 20% lift in self-service and search time down by 40% while implementing GenAI solutions.

• Learn how to connect customers with answers through contextual and personalized digital support - that drives self-service success.
• Gain a firsthand look into how and where GenAI is being implemented in customer communities, in-product experiences, and self-help portals.
• Unsure whether to DIY or buy your GenAI solution? Get the facts you need to make an informed decision.
• Dive into strategies to enhance security and minimize errors in your GenAI journey.