How Low-Code/No-Code Technologies are Revolutionizing Agent Experiences

Contact center agents use an average of 8.2 different systems to resolve customer issues.

These technologies are generally subpar, leaving agents under-equipped to provide exceptional customer experiences and leaving support leaders corned into technology that limits them from staying on top of emerging trends or methodologies.

We sit down with Dan Gingiss, The Experience Maker, to discuss:

• Top challenges agents face in today’s digital environment and how to make them better
• Obstacles hi-tech companies are facing when delivering effective agent experiences
• How low-code and no-code technology can make companies more adaptable to rapidly-changing agent needs and market conditions