Let’s Talk About Intelligent Swarming^℠: Best practices and examples

You’ve heard the buzz. Intelligent Swarming is the latest trend to sweep across the support industry. But as support leaders prepare to adopt this model in their teams, there are key things to consider: team readiness, change management, adoption, and more.

Bring your questions and join the conversation with Matt Seaman, Executive Director at the Consortium for Service Innovation, and Patrick Martin, VP of Customer Support at Coveo, in a roundtable discussion about best practices with examples from the field.

Save your spot on this limited roundtable to share and discover what support peers are thinking and doing around the Intelligent Swarming methodology. Plus, 1 attendee will get a free Intelligent Swarming certification from the Consortium for Service Innovation courtesy of Coveo!

* “Intelligent Swarming℠ is a service mark of the Consortium for Service Innovation™️