How Natterbox Enhanced Their Customer Experience with Voice Analytics and AI Search
In a world where 5-star service is not only a desire but a requirement from some businesses, it’s crucial to ensure that every customer interaction delivers value. With Service Cloud Voice, customers are brought into an omnichannel experience across all the service touchpoints.
After the first call is made, what then?
Most companies have limited insight into what happens after the first call. They also have little visibility into follow-up activity or how well everyday tasks are aligned with the company’s overall goals.
With Coveo, Natterbox delivers a consistent omnichannel customer experience across all service touchpoints, throughout the entire customer lifecycle.
Watch this demo-led webinar to learn how Natterbox, a cloud telephony app that’s 100% integrated and managed exclusively in Salesforce, leverages the full power of voice to increase sales productivity.
Gain insight into how your business can transform the customer experience with the power of AI and telephony.
You will discover the benefits:
- Natterbox brings voice seamlessly into Salesforce, allowing cohesion amongst employees like never before.
- How Coveo delivers machine learning to employees, helping them streamline their work and create a better work environment for them.
- How Coveo and Natterbox mesh to work together to ease the stress of running a business while maintaining personalized connectivity between your employees and customers.
