How Lee Valley is transforming their online experience with AI

When Black Friday hits this year, will you be caught thinking, “Can I be as door-busting successful as major online retailers?”

Upgrading to a better platform that can handle the traffic smartly and efficiently is what will help.

An abandoned cart starts with irrelevant suggestions and impersonal service.

Customers are expecting a more tailored and personalized experience online.

Lee Valley’sconversions increased by 30% and bounce rates decreased by 95% with upgrading to Coveo. Coveo AI brings businesses into a meaningful and more personalized online experience.

Coveo AI solves simple and complex but crucial problems. Enhanced relevance, homogenous support, and AI learning cultivates an environment for the customer to safely shop and browse.

Using AI, businesses can get closer to their customers, better understand them and create enriching experiences for them.

In this session, Steve Cristofaro, Director of eCommerce, and Digital Marketing shares the Lee Valley story of digital transformation as a manufacturer and retailer of specialty woodworking and gardening tools.

Watch our webinar to see how you can create personalized experiences for customers on each touch-point along their journey. 

See how Coveo AI solves user problems while reducing the need for manual, low-value tasks. This passively reduces costs and reduces time wasted.

You need to be proactive instead of reactive.

AI provides businesses with actionable opportunities for real-time, personalized customer engagement in all channels. 

Create an online experience that reaffirms your brand positioning as one that you can trust.

Leverage AI and focus on the fundamentals that optimize the customer interactions for increased brand loyalty.