On-Demand Webinar

F5’s GenAI Journey: From POC to Production and Beyond

Are you eager to transform your customer experience with cutting-edge GenAI technologies but unsure when you’re ready to start? Join us for an enlightening webinar as we delve into how F5, a leading digital services company, has successfully leveraged GenAI to enhance their customer journey, providing secure and trusted generative answers.

Led by our esteemed speaker, Laurel Poertner, Sr. Director of Digital Services at F5, this webinar will offer invaluable insights into the strategic implementation of GenAI. With her extensive expertise in digital transformation and customer service enhancement, Laurel has driven innovative initiatives that have significantly elevated customer satisfaction and operational agility at F5.

During this session, you will uncover:

  • The strategic approach adopted by F5 to seamlessly integrate GenAI into their self-service and agent experiences, ensuring a uniform and manageable solution.
  • How AI-driven solutions streamline processes, improve efficiency, and benefit customers through enhanced interactions and timely support.
  • Tangible outcomes and best practices from F5's journey, providing a clear path for your organization's successful implementation.

By watching this webinar, you will gain the confidence and knowledge to embark on your own GenAI transformation, understanding the immense potential for improved customer experiences and business growth.

Don't miss this opportunity to learn from a leading industry expert. Watch now and take the first step towards revolutionizing your customer experience!

On-Demand Webinar

F5’s GenAI Journey: From POC to Production and Beyond

Are you eager to transform your customer experience with cutting-edge GenAI technologies but unsure when you’re ready to start? Join us for an enlightening webinar as we delve into how F5, a leading digital services company, has successfully leveraged GenAI to enhance their customer journey, providing secure and trusted generative answers.

Led by our esteemed speaker, Laurel Poertner, Sr. Director of Digital Services at F5, this webinar will offer invaluable insights into the strategic implementation of GenAI. With her extensive expertise in digital transformation and customer service enhancement, Laurel has driven innovative initiatives that have significantly elevated customer satisfaction and operational agility at F5.

During this session, you will uncover:

  • The strategic approach adopted by F5 to seamlessly integrate GenAI into their self-service and agent experiences, ensuring a uniform and manageable solution.
  • How AI-driven solutions streamline processes, improve efficiency, and benefit customers through enhanced interactions and timely support.
  • Tangible outcomes and best practices from F5's journey, providing a clear path for your organization's successful implementation.

By watching this webinar, you will gain the confidence and knowledge to embark on your own GenAI transformation, understanding the immense potential for improved customer experiences and business growth.

Don't miss this opportunity to learn from a leading industry expert. Watch now and take the first step towards revolutionizing your customer experience!

Register to watch the video
Laurel Poertner
Head of Training Services
Patrick Martin
EVP, Global Customer Experience
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