Demystifying AI-Powered Search in Customer Support with UKG
Customer support leaders are tasked with spearheading digital transformation across their customer support and self-service initiatives. There is an array of tools and technology available to help but it can be difficult to understand how these tools help to reduce resolution time, improve case deflection and keep both customers and agents happy.
Ultimate Kronos Group (UKG) raced ahead in its digital transformation journey by harnessing the power of AI-powered search and personalization to build a world-class support center
In this webinar, we speak with Molly Lance, Program Manager - Knowledge and Sarah Mebane, Director of Knowledge about how UKG was able to achieve a 66% improvement in case deflection and share best practices for implementing AI-powered search, including:
- Ways to leverage AI across contact center and self-service initiatives
- How AI-powered search can accelerate a knowledge transformation, even during a merger
- How AI and analytics combined can give greater insights across the customer journey
