Delivering Omni-Channel Self-Service Experiences
Your customers expect the same great quality of service regardless of how they reach you.
Each channel, whether assisted service or self-service, must be highly relevant to your customers’ issues.
An omnichannel approach to customer self-service ensures that their experience is consistent and seamless across all digital channels.
Create a simpler, quicker, and more efficient customer experience that costs less and is maintenance-free.
With AI learning and relevance, your customers will be presented with a personalized experience based on their needs. In this session, you’ll hear how our customers, Laurel Poertner, Director of Knowledge Service at F5, and Jeff Harling, AVP at RingCentral, have transformed their businesses.They will expound upon creating effortless customer experiences across an omnichannel approach, including; social, communities, knowledge bases, and chat platforms.With Coveo, the future of relevance and AI learning is clear as many more businesses turn to Coveo to help transition from bulky or underdeveloped systems to a more streamlined approach.
Watch our webinar now and learn:
- How to gain buy-in from key stakeholders across your business for an omnichannel strategy
- Where AI and content help inform your day-to-day and your forward-looking strategy
- The measurable impact an omnichannel strategy has on different business areas, including effort, speed, cost, and customer satisfaction
AI technology serves your audience with personally relevant experience, making it easy for them to interact and learn about what you have to offer.
