Coveo AI-Powered Search for Customer Support in Salesforce

You’ll get a walkthrough of some of our customers' support sites such as those of Salesforce, Tableau and Xero, and see how they are going beyond search to deliver personalized content experiences using Coveo.

Watch and you’ll learn:

• Unify and rank the most relevant content from siloed repositories, within Salesforce
• Detect customer intent and use previous interaction data to predict what they’ll need next
• Measure case deflection, identify content gaps, and track cost savings
• Empower agents with insights on the full customer support journey across Salesforce Clouds