Unlocking Seamless Customer Support With Coveo’s AI-Powered Search
Customers will come out to your website for a couple of reasons.
- Existing customers of yours may have questions about the products they currently have.
- They are interested in purchasing additional products or licenses, whatever you may be selling, and they're starting to do their research.
- They're investigating because they have curiosity about the products or your company as a whole.
Relevance makes for a much better experience — from an Amazon search to Netflix, Hulu, or Spotify. Whatever streaming service or website, they always seem to know what you want to listen to or watch next.
They always give you product recommendations that, whether or not you were searching for it, makes you go, “Ooh. I want that.”
It's always a pleasant experience when you go to a website or support portal, and they know what you’re going to do, sometimes before you even start asking the question or searching for the product.
In this session, we will be doing a live demo of how Coveo lets customers find answers to their questions at level 0 support.
From a customer support perspective, this means customers are self-serving themselves versus having to reach out on the phone to speak to an agent or sending an email to generate and create a ticket.
All of that consumes resources and gets companies in a cycle of responding to these questions and support tickets.
Save your spot for a walkthrough of the key capabilities of Coveo's AI-powered search for Customer Support, and learn how it can help you:
- Unify and rank the most relevant content from siloed repositories
- Detect customer intent and use previous interaction data to predict what they'll need next
- Empower agents with insights on the whole customer support journey
- Measure case deflection, identify content gaps, and tack cost savings for every case deflected
See how quickly you can service the customer and get the correct answer at their hands promptly while not overburdening your agent and support side.
