How Coveo for ServiceNow Boosts Great Expectations
When you visit one of your favorite marketplace websites, you already know what to expect when you sign on.
You already know that it will take you about a minute to find what you need and click the check out button.
It's the experience that keeps you coming back.
It's the same experience that customer service reps thrive on when they can help customers immediately find the information or products they need.
If you're spending a long time looking for the product you need and still not finding it…
If your recommendations are totally random…
If the customer service rep comes on the line after a 10-minute hold and says, “Please wait while I find your information….”
You are not going to have a good experience. Why come back?
Every website now can use AI technology that works to provide one unified experience.
Join our live demo to find out how Coveo can help you:
- Unify and rank the most relevant content across multiple sources
- Eliminate agent ‘swivel chair’ by bringing content directly to your ServiceNow workflow
- Empower agents with insights on the whole customer support journey
- Reduce portal fatigue and make ServiceNow your ‘first stop shop’ for employee experiences
- Have complete line-of-sight into how your employees and customers search for and use content
When done right, a great website search engine will have visitors returning again and again.
You can give your customers that confidence.
Our experts will walk you through some of our customers’ support sites to show you what relevant support experiences look like.
