ServiceNow Shows What an AI-Powered Search Really Looks Like
Learning from every interaction to serve the next one
What people expect has changed for good. They’re looking for a relevant, human-centric experience that’s catered towards them.
A relevant experience feels like it understands who you are and what you like.
Searching for information shouldn’t befeel like looking for a needle in a haystack.
Suggestions like things “you may want to learn about” and “things that might interest you” is the AI powering your search in real time.
Coveo’s AI decreases handle time, case escalation rate, and infrastructure costs. And you can use it for your business, too.
Watch now to see how Coveo’s Relevance Cloud does the work for you
With Coveo Relevance Cloud, it understands the context being searched for and tiers the suggestions accordingly.
Behavior analytics, machine learning, AI, and predicted intentions through content conversion are gathered from daily interactions.
See how you can easily build a relevant and unified search experience inside ServiceNow with Coveo:
- Unify and rank the most relevant content across multiple sources
- Reduce portal fatigue by making ServiceNow your "first-stop-show" for employee experiences
- Eliminate agent "swivel chair" by bringing content directly into your ServiceNow workflows
Enterprises that implement Coveo’s Relevance Cloud can expect more website engagement, customer satisfaction, reduced costs, and drive up revenue simply by being organized.
