5 Ways AI and Search Streamline the Customer Journey

Did you know that 42% of customers begin their search for product or service support on a brand's website? As AI and search technologies continue to reshape customer expectations, your website and support pages are increasingly vital for enabling effective self-service. This shift also plays a key role in transforming the perception of contact centers from a cost center to a growth driver.

Join our expert-led demo to discover how AI can enhance the entire customer journey, turning case submission into efficient, streamlined case resolution.

In this webinar, Coveo experts will explore:

• The importance of self-service on your website and support portals
• Key AI and search capabilities that elevate knowledge findability & discoverability
• 5 distinct use cases you can amplify to deliver a connected service experience