Building a Persuasive Business Case That Invests in AI for Customer Support
Companies with a proactive AI strategy for their support experience gain a significant competitive advantage.
With many agents now working remotely and customers’ expectations for personalization at an all-time high …
Investing in AI-powered technologies is necessary to provide effortless support and compete in the 2021 economy.
Our partner, Tableau, saved $1.5M per month in case-deflection costs.
Let the data speak for itself. Agents spent 31% of their time doing “resolution research” — interviews, external research, process mapping, and finding pain points.
Watch our webinar to experience the relevance revolution
A relevant experience feels like it understands who you are and what you like. Suggestions like “things you may want to learn about” and “things that might interest you” is the AI making suggestions in real-time.
Coveo’s AI decreases handle time, case escalation rate, and infrastructure costs.
This session will walk you through the measurable benefits of investing in content findability and AI-driven personalization both for support agents and customers.
You’ll get a step-by-step approach to building a persuasive business case for modernizing your support experiences and how it will compound your ROI by doing the work for you.
You'll learn about:
- Tangible benefits that AI-powered search will have on your customer and agent experiences.
- The metrics that matter, and how to look at them in a holistic way to understand the trends happening in your digital and assisted support channels
- Practical and time-saving methods that will boost and measure case deflection.
