How Xero avoids 1 million unnecessary support tickets every single month
Over 95% of questions asked in Xero’s customer community are answered automatically. All without agent intervention, frustrated customers, or inaccurate info getting in the way.
This means two things.
One: Support specialists are spending significantly less time answering simple, repetitive questions. And can help build customer relationships by solving truly difficult problems instead.
And, two: Customers are way happier getting the accurate info they need faster.
You can do the same thing in your own organization and boost your customer loyalty while lowering cost- and time-to-serve.
In just 1 minute and 59 seconds, you’ll discover:
- The Coveo feature Xero relies on to keep providing amazing, personal service despite rapid growth and millions of customers
- Exactly why Xero is using Coveo across eight different use cases in their organization
- The unexpected, counterintuitive reason why automation actually helps you provide ultra-personal service that customers love
If you want to provide satisfying, loyalty-boosting customer experiences…
At scale…Get insider info from industry-leader Xero on how to provide remarkable customer service – even during the chaos of a massive growth phase.
