Is tiered support bringing your agents to tears?

These days, customer service agents are dealt the toughest cases — empower them with AI-enabled intelligent swarming.

Through the combined power of Salesforce, Slack, and Coveo, your agents don’t just identify the right people to help them solve and close a case. They can create a dedicated channel, right from within Salesforce Service Cloud.

Put enterprise knowledge at your agents’ fingertips, putting them on the front foot to close cases faster — and shorten wait times with on-tap expertise ready to tackle novel issues as they arise.