Enabling Care with AI-Powered Search

UW Health is an integrated health system of the University of Wisconsin- Madison, serving more than 600,000 patients each year with the help of 1,500 physicians and 16,500 staff, at six hospitals and more than 80 outpatient sites. As a nationally recognized health organization, its employees are constantly on a mission to save lives and improve the wellness of patients.

Its employees needed a secure, scalable and easy-to-use intranet to provide the most efficient and effective care to patients. Front-line workers use “U-Connect” intranet to house more than 25,000 documents. For front-line workers that use shared workstations, the relevance of the content that U-Connect provides is paramount; bookmarking and complicated navigation menus took way too long.

When Google announced it was sunsetting Google Search Appliance, UW Health implemented Coveo. Coveo machine learning accelerated the value of U-Connect by providing staff members with contextually relevant content immediately. Watch the video of UW Health’s story to learn more about their journey, and in particular