Reducing Incoming Calls with AI-Powered Self-Service at RingCentral

RingCentral is the largest global provider of communications systems. With tens of thousands of customers, the company had to reimagine their customer journey to empower customers to find the answers they need without the intervention of a live agent.

Find out how RingCentral implemented Coveo Salesforce integration in their self-service community and immediately saw fewer calls coming into the contact center. You’ll gain insights into how the company uses the analytics and machine learning of Coveo for Salesforce as well as how they effortlessly provide predictive and powerful recommendations to anticipate their customers’ needs.