Personalization at Scale with Machine Learning: The Xero Story

Founded in 2006, Xero is a leader in cloud accounting across New Zealand, Australia and the United Kingdom. Millions of subscribers use the Xero SaaS platform every day. For several years, the company has been achieving exponential growth—and it faced mounting challenges to scale support to millions of customers globally.

Discover how Nigel Piper, who spearheads customer success at Xero, integrated Coveo’s AI-powered search and machine learning to offer personalized and proactive customer support. You’ll learn how Xero puts the right content in user’s hands at exactly the right moment and offers game-changing support experiences.