2025 Commerce Relevance Report
- Why search relevance is make-or-break for ecommerce: 72% of shoppers abandon a site if search results don’t meet their needs.
- How hybrid shopping is changing consumer behavior: 77% of shoppers research online before purchasing, but many still prefer to buy in-store.
- How GenAI can help build shopper confidence: 62% of shoppers say guided shopping would increase their likelihood of purchasing.
- The biggest friction points that drive shoppers away (and what brands can do to fix them).
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