How banks can improve the customer experience with the data they already have

Financial institutions must accelerate their use of data and insights to improve customer satisfaction. By harnessing the power of AI-based personalization, banks can deliver the most relevant information, advice, offers and products … at scale and in compliance.

It’s time to understand what each customer wants and needs … providing contextual service instantly. It’s also time to democratize data to enhance experiences for both customers and employees.

Devin Poole, Sr. Product Marketing Manager, joins Jim Marous on the Banking Transformed podcast to share how banks and credit unions increase NPS while reducing costs … finding opportunities to increase revenue and grow customer loyalty.