6 Strategies for Improving Agent Experiences in Salesforce
- Connect your agents' search journey in Salesforce with Coveo AI to create a relevant agent experience (page 4)
- Put the ‘Smart’ in ‘Smart Support’ with artificial intelligence to offer agents personalized search results (page 7)
- Give agents the advantage with 360 degree view into your company's information — and the flexibility to find relevance on their own terms (page 8)
- Provide contextually driven AI-powered recommendations to your contact center agents with Insight Panels (page 9)
- Know what's working with Search Analytics to give knowledge managers the ability to prove their content's value (page 10)
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