Coveo customer since | 2022 |
Industry | Cloud-based travel, expense, & invoice management |
Based in | Seattle |
Challenge | Providing millions of remarkable service experiences to drive customer renewals. |
Method | Deploying AI search, recommendations & Generative Answering across their assisted support & self-service touchpoints |
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How SAP Concur Reduced Case Volumes by 20%*
Total personalization. Seamless experiences. Unparalleled efficiency. Drive unrivaled success across your enterprise with strategic AI implementation.
![](https://cdn.coveo.com/image/authenticated/s--b77D0BEo--/c_scale,d_placeholder.png,w_800/f_auto/v1/web/web01/en/library/images/wistia_thumbnails/fr/wr4mbnkgzn)
Proven Results
![Michelle Lewis-Miller SAP Concur](https://cdn.coveo.com/image/authenticated/s--qPMUWmXJ--/d_placeholder.png,h_558,w_558/f_auto/v1/web/web01/en/library/images/general/team_members/customers/sap/michelle_lewis_miller)
SAP Concur: At the Forefront of CX Innovation
3 Keys to SAP Concur’s Success
By leveraging a single AI search & recommendation platform to deliver high-performing digital experiences, SAP Concur can unlock the vast amount of knowledge they have across their enterprise.
By expanding Coveo to multiple use cases (Customer Community, Internal Knowledge Base, SAP for Me, SAP Concur Support Portal), they have a journey focused on customer retention.
By implementing Generative Answering on top of all this success, they’re delivering accurate, fast service for millions of customers. And – staying innovative without reinventing the wheel.
![Coveo timeline](/public/img/timeline-curved.png)
Generative Answering
Generative Answering
![](https://cdn.coveo.com/image/authenticated/s--bYEwzkLZ--/d_placeholder.png,h_426,w_762/f_auto/v1/web/web01/en/library/images/resources/new_case_studies/xero/gen-ai)
Hybrid Search
Hybrid Search
Boost efficiency – and CSAT.
![](https://cdn.coveo.com/image/authenticated/s--hAIHfCZE--/d_placeholder.png,h_429,w_762/f_auto/v1/web/web01/en/library/images/resources/new_case_studies/xero/semantic_search)
AI Recommendations
AI Recommendations
![](https://cdn.coveo.com/image/authenticated/s--7uEzAk1l--/d_placeholder.png,h_465,w_762/f_auto/v1/web/web01/en/library/images/resources/new_case_studies/xero/ai_recommendations)
Unified Personalization
Unified Personalization
![](https://cdn.coveo.com/image/authenticated/s--TY5grODp--/d_placeholder.png,h_425,w_762/f_auto/v1/web/web01/en/library/images/resources/new_case_studies/xero/unified_search)
See the AI Behind SAP Concur’s Success
See the AI Behind SAP Concur’s Success
![](https://cdn.coveo.com/image/authenticated/s--BflONTEI--/d_placeholder.png,h_615,w_762/f_auto/v1/web/web01/en/library/images/resources/new_case_studies/sap_concur/sap_concur_screen)
Get an In-Depth Look at Coveo’s Core Capabilities
Get an In-Depth Look at Coveo’s Core Capabilities
Boost your CX dramatically with Generative Answering
![relevance-generative-answering-ai-search-coveo](https://cdn.coveo.com/image/authenticated/s--xhx6gQYI--/d_placeholder.png,h_430,w_390/f_auto/v1/web/web01/en/library/images/feature/prefooter/woman-1)
Hey 👋! Any questions? I can have a teammate jump in on chat right now!
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