October 2024

Intelligent Search & Generative Answering: The Next Evolution of CX and EX

Thrive with AI: Maximize Your Digital CX for ROI

Overview

Chapters

Transcript

Laurent Simoneau, Founder and CTO of Coveo, shares the latest innovations in AI and how they’re revolutionizing customer and employee experiences. In this session, you’ll learn about the next evolution of Intelligent Search and Generative Answering, and how it’s delivering real impact for businesses.

Key takeaways from this session include:

Boost Revenue: AI-powered relevance and product recommendations increase revenue per visit by up to 10%
Streamlining Operations: Semantic and lexical search, combined with AI recommendations, reduce customer effort and improve operational efficiency
Increasing Personalization: Generative Answering personalizes experiences even in anonymous browsing, making every interaction more relevant
Driving Profitability: AI optimizes both customer outcomes and business goals like conversion, revenue, and profitability

Laurent dives into key innovations shaping the future of CX and EX:

Relevance at Scale: AI-driven personalization that adapts to user behavior in real time, improving relevance and business outcomes.
Generative Answering: AI that delivers secure, accurate answers grounded in enterprise data, reducing case volumes and enhancing self-service experiences.
Intent-Aware Ranking: Personalized product and content recommendations based on user behavior and intent, even for anonymous users.

Explore Real-World Examples:

Commerce Impact: Learn how Coveo’s intent-aware ranking increased revenue per visitor by 5-10% for ecommerce clients.
Generative Answering in Action: See how real clients are using AI to provide fast, accurate responses while avoiding hallucinations.

Discover the Future of Search and AI:

Laurent highlights how Coveo’s platform delivers optimized experiences across commerce, customer service, and workplace by combining search, recommendations, and generative A I— all from a single platform.

Watch now to learn how AI is transforming customer and employee experiences, and what steps you can take to maximize your results!