
March 2025
From End to Endless Experiences: AI, GenAI and Why Relevant Retrieval Matters
Real Customer-First Experiences Start with AI-Relevance
March 2025
$3.7 trillion in global revenue is at risk annually due to bad customer experiences. The money isn’t lost—it’s just spent elsewhere on brands delivering better, more relevant experiences. Your digital experience is either relevant—or irrelevant. AI relevance is the difference between keeping customers or losing them.
Coveo is the AI-relevance platform that turns fragmented CX into a seamless, revenue-driving machine.

Patrick Martin
EVP, Global Customer Experience
