Salesforce Experience Cloud Search & Discovery
Make your community the place to be
Unify your content and improve findability with machine learning in Salesforce designed for efficient self-service. Ensure customers, partners, and employees find success with Coveo’s intelligent search and recommendations.
Easy self-service, more company advocates
Sometimes your best content and answers live outside the Experience Cloud platform. Using Coveo’s Salesforce search extension, connect useful knowledge from virtually any source to make your community a trusted source of information whenever someone has a question. Keep your community members self-serving and satisfied with AI powering search, personalizing content discovery, and optimizing the experience.
Coveo has been a great partner for us as we’ve continued to evolve our digital experience and really create a world-class journey for our customers that are using our web properties to self-serve.
Madhav Thattai
VP, Strategy & Operations, Salesforce
We wanted to remove the need for our customers to try to understand where content lives and surface it where they need it instead. Coveo helped us create one centralized hub for all our content where customers can self-serve, driving a 300% increase in case deflection in the first 3 months.
Matt Krebsbach
Senior Manager of Boomiverse, Dell Boomi
Coveo has been instrumental in helping us work towards providing the optimal experience to our users. It makes it easy to bring together content from many sources and serve it up in one place. Machine learning has allowed us to stay hands-off with tuning the search experience and the analytics make it easy to identify customer trends.
Keri Rogers
Program Manager, Learning, Ultimate Software
More ways to use Coveo for Salesforce
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Service Cloud
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Sales Cloud
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B2B Commerce
