Search Analytics
Know what works and why it converts
Unify your search and web analytics data to understand the intent behind people’s clicks and queries.
Optimize the experience and decide with data
Keyword insights
Use keywords and queries to gain insight into your audience. Harness these indicators to understand intent and speak their language, so you can hone your content and increase conversions.
Advanced search metrics
Monitor click-through rate (CTR) and average click-rank (ACR) to ensure your search results are relevant in every interaction.
Zero-result searches identified
See the top searches that yield no results or no clicks. Use that insight to fill the gaps in your content strategy and deliver answers to your audience.
A/B testing insights
With dashboards built right into our A/B tests, you can monitor, tune, and take action all in one place.
See the big picture with omnichannel usage analytics
User journey tracking
Get fine-grained details on every action performed and the path taken by an individual user. Filter with advanced conditions and review matching user activity with the visit browser, all in real-time.
Ecommerce analytics dashboards
Identify top-performing products, attribute revenue from search, product listing pages, and recommendations, and quickly identify areas of improvement.
Customer service analytics dashboards
With AI-based analytics, evaluate the effectiveness of your case deflection, the success rate of your self-service content, and the proficiency of your agents.
Custom reports and dashboards
Build bespoke dashboards with the search and journey data that are meaningful to you. Start with a high-level overview of performance and drill-down to get the full story.
Get open data access and governed control
Personalized access management
Give each person in your company who’s responsible for digital experience the ability to make data-driven decisions based on the data that’s applicable to them with permission filters.
Event and cohort exports
Open access to raw usage analytics data (clicks, queries, and events) through CSV or the Analytics API, and port into your tool of choice for more granular analysis and data visualization.
Direct data warehouse access
Directly query the RELEVANCE CLOUD database using a Snowflake reader account to bring real-time accessibility to your search data and a single source of truth to customer interactions.
Streamlined tracking with Google Tag Manager
Automatically push queries, clicks, and custom events to Google Tag Manager (and from Google to Coveo) to streamline tracking and ensure consistency in reporting.
A lot of people at Ellucian already speak Tableau and they understand what those reports look like. So, now we can say ‘here’s this report, go pick the checkboxes that apply to you’ and they can see it and it’s more real and usable to them. I think that increases the engagement with these numbers and almost democratizes it.
Katherine Fanjoy
Manager, Global Support, Ellucian
We’re looking at the Coveo platform to help on both sides of those dimensions of being data-driven and customer experience-driven.
Peter Cook
VP Digital Transformation, F5
Leverage search analytics, get better results
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Service & Support↑ 80% average case deflection
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Ecommerce↑ 10% average order value
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Workplace↓ 30% average content gap score
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Websites↑ 55% search and visit success rate
