Last updated: January 12, 2023
This Privacy Policy covers the privacy practices Qubit employs when Qubit customers (“Customers”) use any of our cloud-based product solutions (“Products”) or associated consultancy services. This Privacy Policy does not cover any information or data collected by Qubit for other purposes, such as information collected from our own website for marketing purposes. Please see Coveo Privacy Policy.
The types of information collected and how it is processed
In the normal course of using the Qubit Products, Customers will collect certain data on end-users of their websites into the Qubit systems (“Collected Data”). Collected Data may include potentially personally-identifying information. Qubit shall use and access Collected Data to render the Products and deliver any associated professional services, and to respond to support issues or the Customer’s instructions from time to time.
Qubit processes Collected Data under the direction of its Customers, and has no direct control or ownership of the personal data it processes. Each Customer is responsible for ensuring that its use of the Products complies with applicable regulations or laws (including, in particular, in respect of the placing and use of cookies, upon which the Products rely, and the capturing of any consent to cookies required to be obtained from the relevant end user)
Data Retention
Qubit retains Collected Data according to the timeframes set forth in the relevant agreement with its Customers.
Aggregation
When it comes to delivering our products and services, our mission is to improve websites and empower them to deliver better products to their customers. We do this by analysing a user’s entire journey on a website. To improve our product offering we use user data collected on sites where our products and services are installed and use it – typically in an aggregated form – to determine trends relating to online user behaviour, publish reports and develop features designed to enable website operators to improve their sites.
Security
We maintain tight controls over all the data we collect, retaining it in firewalled and secured databases with strictly limited and controlled access rights, to ensure it is secure. Qubit is ISO 27001 certified and has comprehensive privacy and security assessments performed by multiple third parties.
Right of access
An individual who wants to access, correct, amend, or delete any data held about them, should direct their query to the Qubit Customer (the data controller). If the Customer requests Qubit to remove the personal data to comply with data protection regulations, Qubit will respond to their request within 30 business days or such shorter period as may be specified in the Customer agreement.
Qubit will refer any request for disclosure of personal data by a law enforcement authority to the Customer. Qubit may, where it concludes that it is legally obligated to do so, disclose personal data to law enforcement or other government authorities. Qubit will notify Customer of such request unless prohibited by law.
Changes to this policy
Although most changes are likely to be minor, Qubit may change its privacy and cookie policy from time to time (in Qubit’s sole discretion). Any changes we may make to our privacy and cookie policy in the future will be posted on this page and, where it makes sense, notified to you by e-mail or in another appropriate manner.
Compliance
Qubit has appointed a Data Privacy Officer responsible for overseeing the implementation of the privacy program at Qubit. If you have further questions related to this policy, please contact our customer support team or email coveoprivacy@coveo.com
