Coveo Impact 2019 Award Winners Showcase Excellence in Innovation with Coveo Platform

Coveo announced today that four organizations, Dell, Tableau, Xero and Perficient, received awards recognizing their organizations’ successful and innovative implementations of Coveo, at Coveo Impact 2019.

“We are honored and excited to recognize these organizations for their work,” said Louis Tetu, Coveo CEO and Chairman. “Their teams pushed the envelope for what’s possible with Coveo, and demonstrated a real commitment to leveraging relevance to transform their organization. Their results speak for themselves.”

Coveo connects people with the most relevant information, and recommends what information they’ll need next. The market-leading AI-powered search and recommendations platform helps Fortune 2000 companies enable employee proficiency, increase customer satisfaction and drive overall business growth.

This year, Dell received the Coveo Industry Leaders Award. The Dell team, led by Bit Rambusch, Vice President – Dell Technologies Services, implemented Coveo to improve digital self-service and knowledge management as a best practices model of analytics for continuous improvement.

Tableau, a leading data analytics and visualization platform, received this year’s Coveo Impact Award. The Tableau team, led by Dave Jobling, Senior Program Manager, User Experience,demonstrated highly proficient usage of the Coveo platform, as well as advanced problem-solving and leadership that had a clear and measurable business impact on the bottom line. With their Coveo solution, Tableau improved their customer experience with significant savings in support costs after launching Coveo on the public website, technical support site and customer portal.

“Our implementation of Coveo has led to game-changing insights in our business,” said Jobling. "Our comprehensive data and nuanced historical trends have become a mission-critical resource for Tableau and our team is excited to see our progress, as well as receive this recognition.”

Xero, the emerging global leader of online accounting software, received this year’s Coveo Innovators Award. A customer since 2016, the Xero team, led by Nigel Piper, Executive General Manager, Customer Success, implemented Coveo across their public website, their support site - Xero Central - and integrated Coveo inside their cloud-based application. Through the trailblazing and creative use of their Coveo solution, Xero delivered relevant and unprecedented end-to-end experiences for users that reduced the cost-to-serve while their customer base doubled.

“Xero’s implementation of Coveo has continued to exceed expectations and key success measures, first aiding internal support agents to now helping educate and support our more than 1.8 million subscribers at speeds and accuracy we had previously only dreamed of,” said Piper. “We’re very excited by our results after transforming our customer experience with Coveo.”

Lastly, Perficient, a leading digital transformation consulting firm, received this year’s Coveo Accelerator Award for their deep knowledge and technical expertise in delivering innovative solutions and value-driven business outcomes for Coveo clients. By bringing Coveo AI-powered search and recommendations to Fortune 1000 customers, Perficient improved customer experiences, drove operational efficiency, achieved cost savings, and delivered revenue performance.

“We are honored to receive this award that recognizes the breadth and depth of our expertise with the Coveo platform,” said Eric Immermann, Director of Enterprise Search and Content at Perficient. "Consumers demand personalized experiences. As a Coveo Platinum Partner, we’re committed to delivering innovative search technology solutions that enable our customers to provide relevant and meaningful interactions across all digital touchpoints.”

Coveo Impact is Coveo’s annual customer community event, held this year from May 22 - 24 in San Francisco. Coveo Impact brings together an innovative and diverse group of Coveo administrators, developers, and industry practitioners who are committed to going beyond digital to transform their organization with AI-powered relevance.

To learn more about Coveo Impact 2019 or the Coveo Impact Awards please visit impact.coveo.com.