Making a Case for Investment in the Agent Experience

Customer service isn’t just a standard. It’s a differentiator. 

Your self-service and customer service experience needs to be exceptional because 90% of your customers will use that experience as the deciding factor as to whether or not they return.

The is that the expectations of customers have changed over the last 10 years. We expect brands to have a different level of customer service today.

A decade ago, most customers would wait around for customer service chat help. Today, customers wouldn’t wait more than a few minutes to get help.

When a customer has a problem, it pays to solve it quickly and effortlessly. The easier the experience, the easier it is for you and your customers. 

Watch our webinar to see how increasing your customer retention by 5% can increase your profits by 25-95%. 

Your customer service goes from a cost center to a profit center when you break down the silos where information is hidden away. 

Stop the madness of trying to find the solutions to simple customer issues with a process that captures, re-uses, and makes knowledge easy to find. 

Data and AI transform the customer experience by learning from the behavior of your customers to continually improve.

In this session, our head of Business Value Consulting Services guides you through how to create a solid business case that justifies investing in more unified and effortless experiences for your agents, and the KPIs you must track to be able to demonstrate the ROI of those investments. 

Create an experience that:

• Unifies relevancy for your agents.
• Brings customers back.
• Turns the heads of other business leaders.