5 Hot Takes - The Brutal Truth about GPT in Enterprise

With so much buzz in the market around ChatGPT and generative AI technology, service leaders are excited to jump in quickly. But where do you start, and how do you go from hype to reality? In this session, Coveo breaks down 5 hot takes on the topic so that you can avoid common pitfalls that may hinder enterprise adoption of Generative AI.

What you will learn:

• We will take a deep dive into Generative AI concerning customer service automation, security, and jobs.
• Search is an amazing tool, but we will take a deep dive into automation vs augmentation.
• Are you capable of building Generative AI Tools in house, or should you leverage existing tools already in the market?