How WatchGuard Increased Case Deflection from 3% to 11% in 4 Months

WatchGuard Technologies is a global leader in network security and intelligence, advanced endpoint protection, multi-factor authentication, and secure Wi-Fi. With 500 employees and 90 agents, WatchGuard handles 8000 support cases every month.

The company faced major challenges due to disparate training content and systems for its support staff, sales engineers and partners. Users were having difficulty finding the information they needed. Learn how WatchGuard uses Coveo for Salesforce to increase the case deflection rate on its self-service site from 3% to 11% within a few months.